If something isn’t working correctly, we appreciate your help in letting us know. A clear and detailed bug report helps us understand the issue, reproduce it on our side, and work on a fix.
Before submitting a bug report, please make sure you are using the latest version of Hornet. Many issues can be resolved simply by updating the app.
1. Join the Beta Tester program
You need to be part of the Beta Tester program to report a bug in our app, either in the beta or production version. To become a tester, visit the official Beta Tester Program page and hit Join at the top.
2. Access our bug report form
Once you become a beta tester, the easiest way to open the bug report form is by going to your profile and tapping your Tester badge > bug report form. You can also access the form from here. Correctly fill in all fields on the form with your information: name, email, platform (Android, iOS, or Web), report type, app version, and subject.
3. Describe the bug clearly
It will be very helpful for everyone if we can understand the problem right away. Therefore, please include the following information in the Description field:
- Your device information (device model + Android/iOS version)
- What you were doing when the issue occurred
- Step-by-step instructions to reproduce the issue
- What you expected to happen
- What actually happened
At the end of this page, you will find a good example of how to describe a bug.
4. Attach a screenshot or screen recording to your report
Visuals are extremely useful for understanding the issue. For instance, it will be very easy to identify error messages, translation issues (missing or incorrect text), and UI or design issues (layout misalignment, overlapping elements) if we can see exactly what you are seeing and where.
In your report, please always try to include:
- A screenshot highlighting the affected area, or
- A short screen recording showing the steps to reproduce the bug
Example of a bug report
Take the example below as a basis for successfully writing your bug report.
Subject: The heart counter in a live stream behaves incorrectly.
Description: When I sent a heart during a stream, the heart counter started counting from zero, even though the streamer had received other hearts before.
Steps to reproduce this bug:
- Open the Hornet app on your Android device
- Access Hornet Live, at the top of the feed, or via the + button in the navigation bar
- Join a live stream (one where at least one heart has already been sent)
- Tap to send a heart in the lower right corner
Expected result: The heart counter should continue to add to the existing number.
Actual result: When you press the heart icon, the heart counter starts counting from zero.
Device: Samsung A8 Android Version: 9
Now that you’re all set, good luck hunting bugs, and see you on Hornet!
Click here to report a bug!
